The following resources can be used by community advice offices (CAOs) and community-based paralegals to make sure that their office is well-established, runs smoothly and delivers a quality service to the community seeking access to justice. (Brought to you by Nadcao from the Paralegal Manual published by the Education and Training Unit and the Black Sash)

Central Case Management System

This ensures easier reporting of casework and activities to management committees and donors. Confidential client information is protected and remains accessible only to the community advice office where the information is captured.

Installation is being done on site at the advice offices and includes training on how to use the system. Nadcao is working with the representatives of the provincial forums to coordinate the roll-out. For more information on the CCMS, please contact Nadcao on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Establishing an Advice Centre

• First steps & consulting the community
• Setting up a managing structure

• Constitutions for advice offices

Budgets

• What is a budget?
• How to calculate expected expenses and income
• Writing a budget and sending to donors

• Audited statements

Fundraising

• The Non-Profit Organisations Act (No 71 of 1997)
• Registering as a Non-Profit Organisation (NPO)
• Raising funds through fundrasing activities
• Steps in planning a fundraising event

• Writing a funding proposal

Employing people in an organisation

• Drawing up an employment contract
• Drawing up a job description

• Discipline and taking disciplinary action

Practical Skills